A practical look at what training actually does, why it so often fails, and how to tell the difference. Ask ten people what training is and you will get ten variations of the same sentence: “the process of teaching skills and knowledge to improve performance.” It is a fine sentence. Read more
Training builds capability for today. Development builds readiness for tomorrow. In my seven years in manufacturing, I watched a strong employee complete ten workshops in a single year: software training, communication, compliance, time management, presentation skills and many more. Ten certificates went into his file, and the training report looked Read more
A personal report on eye contact, pressure, and credibility at work The Turn That Came Around Every Time Intense eye contact changed the way I answered questions at work. Every workplace has moments that never appear in a job description. Nobody trains you for them, nobody writes a policy about Read more
Introduction: The Word That Changes Everything Empathy vs sympathy is more than a difference in wording; it can shape how leaders respond when employees are struggling. Picture two managers standing outside a colleague’s cubicle after she’s just learned her father is seriously ill. The first manager says, “I’m so sorry; Read more
Group Interview Tips: The Room That Changes Everything Picture eight candidates sitting around an oval table, name cards in front of them and coffee slowly going cold. A hiring manager explains the task: you have twenty-five minutes to work together on a business problem and then present your recommendation as Read more
A field guide to reading the silent signals that predict how well a team will actually perform What High-Performing Teams Reveal Before Anyone Speaks Walk into two conference rooms and you can often tell within ninety seconds which team is thriving and which is quietly falling apart. The difference between Read more
A Practical Guide to Reading and Speaking: the Silent Language Kinesics: The Conversation Beneath the Conversation Every conversation is really two conversations happening at once. One is made of words: spoken, chosen, edited before they leave the mouth. The other is made of movement, running underneath it, largely unedited and Read more
Introduction: The Blazer and the Kitchen Table During the second year of remote court hearings, Mara Ilić, a public defender in Cleveland, noticed something strange about her own performance. On days she argued from her kitchen table in sweatpants and a hoodie, her objections came out soft, her cross-examinations meandered, Read more
Professional Appearance Psychology explains why first impressions form in seconds—long before you speak. “You never get a second chance to make a first impression” is a cliché precisely because it is true — and neuroscience now tells us that impression forms in less time than it takes to read this Read more
Introduction to Haptics in the Workplace Haptics in the workplace is the study of how professional touch influences communication, trust, relationships, and psychological safety at work. Touch is the first sense we develop and the last one we lose, yet it’s the sense we talk about least in professional life. Read more